1. Simply email us your RMA (Return Merchandise Authorization) request including a detailed description of why you are returning the item

2. Please circle the item you wish to return on your packing invoice.

3. Provide a telephone number in case we have questions.

4. Pack your return securely.

5. You can return your package using USPS, UPS, Fedex whatever is the most convenient for you. However, be sure to insure your package for the full value amount as we cannot assume responsibility for your returned item until it comes into our possession.

6. Should you have any questions or comments, please feel free to email us at
   customersupport@EastCoastGSM.com and a customer service representative will be pleased to assist you.

Send all returns to the address below:

EastCoastGSM.com
Attn: Cellular Internet Dept.
1701 Utica Avenue
Brooklyn, NY 11234

No Packing Invoice?

If you do not have the original invoice enclosed with your order please email us at customersupport@EastCoastGSM.com. Our associates will be happy to assist you.

Returns and Credits

We'll exchange your item or credit your account with the value of the item and any taxes you were charged minus a 20% restocking fee (if applicable). Please allow up to 30 days for processing your return. Shipping charges are nonrefundable. To receive a refund, items must be in new condition and the original packing invoice should accompany your return.

Exchanges

Our associates at customersupport@EastCoastGSM.com will be happy to assist you with exchanges or replacements of any items purchased at EastCoastGSM's online store or received as gifts. For exchanges of mis-sent orders or damaged or defective merchandise, we will credit you for the returned item upon receipt and send you your replacement with no additional shipping charges.

Our goal is to process all orders within 24-48 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 900AM - 5:00PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.

* We process all orders in the order received, upgraded shipping options are for carrier service only. Our shipping dept will not expedite any shipments with upgraded shipping service. For rush orders, please contact our shipping dept at customersupport@EastCoastGSM.com to discuss your best shipping options.

Please note, at this time we are unable to ship to P.O. Box address.

For additional information or questions regarding our shipping rates/policies please email us customersupport@EastCoastGSM.com

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail the carrier will send you once your order is processed. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

UPS Tracking Information:

Online Tracking: www.UPS.com/tracking/tracking.html
U.S. customer service #: 1-800-PICK-UPS (1-800-742-5877)
Or email: customer.service@ups.com.

Canceling an Order

You may cancel an order at any time prior to processing at our center by sending an email to customersupport@eastcoastgsm.com. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policies for easy returns.

August 2008